Shipping & Returns
Shipping
| Where we ship | All 50 US states, including P.O. boxes and APO/FPO addresses. We don’t ship internationally yet. |
|---|---|
| Processing time | Orders are packed and shipped within 1–3 business days (Monday–Friday, excluding US holidays). |
| Delivery time | Standard shipping usually arrives 3–7 business days after your order ships. |
| Cost | Free on orders $50+ (after discounts, before tax). $5.95 on orders under $50. |
| Tracking | You’ll get an email with a tracking link as soon as your order ships. |
If your tracking hasn’t updated in 5 business days, or your package shows delivered but you can’t find it, contact us and we’ll help. If a package is lost in transit, we’ll send a replacement or a refund.
Returns
- You can return unopened, unused products within 30 days of delivery for a full refund of the product price.
- For hygiene reasons, we can’t accept returns of opened makeup, except under the Shade-Match Promise below or if the item arrived damaged or faulty.
- Return shipping is paid by you unless we made a mistake or the item arrived damaged.
- Free gifts (like the Synnudé pouch) don’t need to be returned. If a return takes your order below $100, the pouch stays yours.
- Bundle discounts are refunded based on the price you actually paid for each item.
Shade-Match Promise
Finding your shade online is hard, so we make it easy. If your Bare Skin Foundation, Skin Blur Foundation Stick or HD Photo Liquid Concealer shade isn’t right, we’ll send you a different shade for free, once per product, within 30 days of delivery, even if you’ve opened it. You don’t need to send the first one back.
To use it, contact us with your order number and the shade you’d like. Not sure which one? Tell us your current shade and how it looks on you, and we’ll suggest one. See our Shade Guide too.
Damaged, faulty or wrong items
If something arrives damaged, leaking, faulty or isn’t what you ordered, contact us within 14 days of delivery with your order number. We’ll reply by email so you can send a photo, then send a free replacement or refund. No need to return it.
How to start a return
- Contact us with your order number and the item(s) you want to return.
- We’ll reply within 1–2 business days with the return address and instructions.
- Once we receive your return, we’ll refund your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
